Tracking & Notifications Software for Ecommerce Businesses in India

A buyer who can see where their parcel is doesn't call your support desk. Shipra's Tracking & Notifications software puts every shipment on a live tracking page that carries your brand, and sends updates on WhatsApp, SMS, and email on its own — from the moment it's picked up to the day it lands at the door.

Nobody on your team has to chase anything by hand, and no customer gets lost on a courier website they’ve never seen before.

Nobody on your team has to chase anything by hand, and no customer gets lost on a courier website they’ve never seen before.

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About This Service

Order Tracking Software That Works the Way Indian Shoppers Expect

The questions start the minute an order leaves your warehouse. Where is it? Why hasn't it moved? Has it even left the city? Answering each one by hand eats hours out of the day, and the customer still isn't happy by the end of it. Shipra closes that gap. Our shipment tracking system software reads the live status from every courier you work with and pushes it to the buyer before they think to ask — all on a tracking page that shows your brand, not the courier's.

One dashboard, every courier

See live tracking for all your couriers in one place, with no logging into separate portals.

Updates on every channel

WhatsApp, SMS, and email alerts go out automatically at each stage of the journey.

Built for India

COD orders, failed deliveries, and re-attempts are handled the way selling in India actually works.

Your brand, start to finish

The tracking page lives on your domain with your logo, so buyers never leave your world.

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Core Capabilities

What Shipra's Tracking & Notifications System Handles

From the branded tracking page to NDR alerts, Shipra's Tracking & Notifications software pulls every part of the after-order journey onto one screen. Live status, multi-channel alerts, delivery dates, and analytics all sit together, so buyers stay informed and your team stops answering the same question all day. Here's everything it takes off your plate.

Branded tracking page

A tracking page on your own domain, with your logo and colours, so buyers stay with your brand the whole way through.

Real-time status updates

Live status pulled straight from each connected courier the moment the parcel gets scanned.

WhatsApp, SMS & email alerts

Automatic updates on the channels Indian buyers actually open, sent at every key stage.

Estimated delivery date

A clear delivery window, so customers know when the box is coming, not just where it is right now.

NDR alerts & re-attempts

Failed deliveries get flagged on the spot, with the buyer asked to confirm the address or try again.

Tracking analytics

Courier performance, delivery speed, and NDR reasons in one view, so the next shipment goes out smarter.

Built for Every Type of Seller

Who Shipra's Tracking & Notifications Is Built For

No matter your size or where you sell, Shipra's Tracking & Notifications software fits the way you already work — the same live tracking, automatic alerts, and one dashboard across every courier and channel you use.

D2C Brands

Keep buyers inside your own experience from checkout to delivery, and give them a reason to come back.

Marketplace sellers

Sell on Amazon, Flipkart, Meesho, and Myntra, and still track every shipment on every courier from one screen.

Online retailers

Cut the daily pile of status calls by reaching customers with updates before they reach out to you.

Enterprise & high-volume

Push thousands of shipments a day across couriers without the dashboard slowing down during a sale.

From Dispatch to Doorstep

How Shipra Tracking Works, in Four Steps

- From the moment an order ships to the second it's delivered, Shipra's Tracking & Notifications software handles every update for you — so your buyers stay in the loop at each step, and your team doesn't have to lift a finger to keep them there.

Order ships, tracking starts

The moment an order is manifested, tracking goes live and the buyer gets a branded tracking link.

Updates go out on their own

Picked up, in transit, out for delivery — at each stage the buyer hears about it on the channel they prefer.

Problems get caught early

If a delivery stalls or fails, Shipra flags it and lets the customer confirm the address or ask for another attempt.

Delivered, and logged

The buyer gets a final confirmation, and the whole journey lands in your dashboard.

Complete Service Breakdown

A Closer Look at Our Shipment Tracking System Software

Shipping solutions tracking really comes down to a string of small moments that decide whether someone trusts you enough to buy again. Here's what each piece does.

Branded, real-time tracking pages

A tracking page that feels like your store, not the courier’s. Customers watch their order move in real time on your own domain — branded, clear, and fully under your control.

  • Runs on your own domain, with full control over logo and theme.
  • Status updates as the courier scans the parcel.
  • Room for offers and product picks that bring people back

Multi-channel notifications

Reach customers on the channels they actually check. Shipra sends order updates over WhatsApp, SMS, and email at every key stage — automatically, so your team never has to.

  • WhatsApp, SMS, and email at order confirmation, dispatch, out-for-delivery, and delivered.
  • Sent automatically, so nobody on your team has to push them.
  • Plain messages that cut down the repeat “where’s my order” asks.

Proactive NDR & exception handling

Catch failed deliveries before they turn into returns. The moment an attempt fails, Shipra flags it and lets the customer fix the address or reschedule — so fewer parcels come back to you.

  • An alert the second a delivery attempt fails.
  • The customer confirms the address or asks for a re-attempt themselves.
  • Fewer RTOs and lower reverse-shipping bills over time.

Estimated Delivery Dates

Tell customers exactly when to expect their order. Shipra shows a live delivery date that updates if the parcel gets delayed — so buyers stay relaxed and stop chasing updates.

  • A real, moving delivery date the customer can see.
  • Sets expectations and cuts down on anxious follow-ups.
  • Shifts if the parcel gets held up on the way.

Why Shipra

Why Sellers Choose Shipra for Tracking

Fewer support tickets

Proactive updates reduce “Where is my order?” queries by up to 40%, helping support teams focus on more important customer issues.

Lower RTO, real savings

Catching a failed delivery early keeps it from turning into a return to origin — and every RTO you dodge is shipping cost you save twice over.

Scales as you grow

Whether it's 50 orders a day or 10,000, tracking and notifications work the same. No re-platforming when sale sends your volume through roof.

Better Customer Experience

Real-time tracking keeps customers informed, builds trust, and encourages repeat purchases, positive reviews, and brand loyalty.

Customer Insights

What Sellers Say About Shipra Tracking

Rohan Patel 

The branded tracking page genuinely changed things for us. Customers stay on our site, the updates look the part, and our repeat orders have gone up.

Co-Founder & Operations Head

Priya Sharma

Our support team used to lose half the morning to “where is my order” messages. A few weeks after we moved tracking to Shipra, those were down by nearly 40%. Buyers get the WhatsApp update before it even crosses their mind to ask.

Founder & CEO

Vikram Nair

We ship with four couriers and used to open each portal separately. Now it’s all one dashboard, and our RTO is finally heading down.

Logistics Head

FAQS

Find the Answers You're Looking For

1. What are Tracking & Notifications services in ecommerce?

They're the systems that keep a customer in the loop after they've ordered. Shipra's Tracking & Notifications software shows live status on a branded page and sends updates over WhatsApp, SMS, and email, so the buyer always knows where their parcel is.

2. Can I track shipments from different couriers in one place?

Yes. Shipra connects to the major Indian couriers, including Delhivery, BlueDart, Ecom Express, XpressBees, and DTDC, and brings every shipment into one dashboard — so there's no jumping between courier sites.

3. Is your platform suitable for small businesses?

Yes. Our logistics solutions are designed for startups, SMBs, D2C brands, marketplace sellers, and enterprise businesses alike.

4. How does tracking reduce "where is my order" queries?

Most of those questions come up because the customer can't see anything. Give them proactive updates and a live tracking page, and the reason to ask mostly disappears. Sellers usually see these drop by up to 40%.

5. Can customers handle failed deliveries themselves?

Yes. When an attempt fails, the customer can confirm their address or ask for a re-attempt right from the notification, which often stops a failed delivery from becoming a return to origin.

6. Is this suitable for small sellers or only large brands?

Both. There's no minimum number of shipments to get started, and the same platform grows with you.

7. Does it support COD orders?

Yes. COD shipments get the same live status and notifications as prepaid ones — which matters a lot in India, where so many orders are cash on delivery.
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