At Shipra, we strive to provide reliable logistics and shipment management services to our customers. This Refund and Cancellation Policy outlines the terms under which cancellations and refunds are processed for services offered through our platform.
Customers may request cancellation of shipment bookings or logistics services before the shipment is handed over to the courier partner or pickup is scheduled.
Once a shipment has been picked up, processed, or dispatched by the courier partner, cancellation requests may not be accepted.
Shipra reserves the right to cancel any order or shipment request in cases including but not limited to:
Refunds may be initiated under the following situations:
Refund requests will be reviewed and processed after verification by our support team.
Refunds may not be applicable in the following cases:
Approved refunds are generally processed within 5 to 7 business days.
The actual credit timeline may depend on the payment provider, bank, or payment gateway used during the transaction.
Customers are requested to verify shipment details carefully before confirming the booking.
Modification requests after shipment processing may not be possible.
For cancellation or refund-related queries, customers may contact our support team using the details below:
Shipra
Email: support@shipra.org
Shipra reserves the right to update or modify this Refund and Cancellation Policy at any time without prior notice.
Updated versions will be published on the website along with the revised effective date.
