This Shipping and Delivery Policy describes how shipment processing, courier handling, and delivery services are managed through Shipra.
Shipra acts as a logistics and shipment management platform that helps businesses and sellers coordinate courier services through integrated delivery partners.
Orders and shipment requests submitted through the Shipra platform are processed based on the information provided by the customer.
Customers are responsible for ensuring that all shipment details, including pickup address, delivery address, contact information, and package details, are accurate and complete.
Incorrect or incomplete details may result in shipment delays, failed deliveries, or additional charges.
Pickup scheduling depends on:
Once the shipment is picked up and handed over to the courier partner, tracking details may be generated and shared with the customer.
Estimated delivery timelines are provided by courier partners and may vary depending on:
Shipra does not guarantee exact delivery dates unless specifically agreed in writing.
Courier partners may attempt delivery multiple times based on their operational policies.
If delivery cannot be completed due to customer unavailability, incorrect address, refusal to accept the package, or other customer-related issues, the shipment may be returned or marked undelivered.
Additional charges may apply for re-attempts or return shipments.
Customers must not ship items prohibited under Indian law or courier partner guidelines.
Shipra reserves the right to reject or cancel shipments containing restricted, hazardous, illegal, or prohibited products.
Customers may receive shipment tracking information through the platform, courier tracking links, email notifications, or SMS updates where applicable.
Tracking information depends on updates received from courier partners.
Shipra shall not be held responsible for delays caused by events beyond reasonable control, including but not limited to:
For shipment-related support, customers may contact us using the details below:
Shipra
Email: support@shipra.org
Shipra reserves the right to modify or update this Shipping and Delivery Policy at any time without prior notice.
Updated policies will be published on the website with the revised effective date.
