“Return management was the biggest pain point for us. Customers would call daily asking about their refunds and we had no clear visibility. After Shipra, every return is tracked end-to-end and our support tickets dropped by nearly 40% in six weeks.”
Returns were the part of the business I hated most. No visibility, customers calling to ask what happened, our team guessing. Since we moved to Shipra, return rate has not changed but chaos around it has. Everything is tracked and our team actually knows what is going on.
“Return management was the biggest pain point for us. Customers would call daily asking about their refunds and we had no clear visibility. After Shipra, every return is tracked end-to-end and our support tickets dropped by nearly 40% in six weeks.”
