A return used to mean a dozen manual steps — approve, call the courier, book a pickup, track it, refund. Shipra turns that into returns and exchange automation that runs on its own. The customer raises a return, Shipra books the pickup, tracks it back, and handles the refund or exchange. One screen.
Returns are the part of ecommerce nobody enjoys, and the part most teams handle worst — someone on the phone with a courier, tracking numbers in a sheet, “where’s my refund” messages for two weeks. Among the ecommerce returns solutions built for India, Shipra removes that scramble. The return comes in, the reverse pickup books itself, the parcel tracks back, and the refund or exchange happens from one dashboard.
Customers raise returns on a branded portal — no emails, no manual approvals.
Approve a return and Shipra books the courier pickup automatically.
Wrong size or variant becomes a swap, so you keep the sale.
Mark received and trigger the refund — COD included.
From the return request to the refund, Shipra’s ecommerce returns management software covers the full reverse journey — nothing between “I want to return this” and “it’s done” is manual.
Single Shopify store or a brand across marketplaces — Shipra’s returns and exchange automation fits how you sell. One dashboard for every return, exchange, and refund, whatever the channel.
From the return request to the refund, the flow runs on its own — your team only receives and checks the parcel.
A sale doesn’t always end at delivery. Here’s what each part of Shipra’s returns and exchange automation covers.
Rakesh Rawat
“Customers used to call every day asking about refunds. Six weeks on Shipra, those tickets dropped nearly 40%.”
Logistics Head
Ishita Rao
“We’re in fashion, so returns are constant. The exchange flow sold me — half our returns are swaps now, not refunds.”
Founder
Karan Desai
“I used to book every reverse pickup by phone. Now I approve a return and Shipra does the rest.”
Ecommerce Head
