Return request comes in, Shipra creates a reverse shipment and books the pickup with the courier. From there you can track it on the dashboard just like a forward shipment — no need to call the courier or check their website separately. When the package lands back at your warehouse, you mark it received and handle the refund from the same screen. The whole thing stays in one place. No separate system, no back-and-forth with the courier, no guessing where the package is.
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