What are the important terms every Shipra user should know?

Five terms that come up all the time. AWB — Air Waybill, basically the tracking number a courier sticks on your shipment. NDR — Non-Delivery Report, this gets raised when a delivery attempt fails at the customer’s end. RTO — Return to Origin, what happens after repeated failed deliveries when the courier sends the package back to you. COD — Cash on Delivery, no explanation needed there. And manifesting — that’s when you batch up your packed orders and hand them over to the courier with a printed list. Know these and the dashboard starts making a lot more sense from day one.